Everything you need to know

FAQ

Is the summer card/guest card included?

Yes, the summer card is included. You can find all further information here.

 

Information about hikes, guided tours and attractions:

You can find all information on this on the page of our tourism association.

 

Where can sport equipment be rented?

You can find everything about ski rental and sports equipment at our partner Bründl Sports at www.bruendl.at.

 

Can ski passes be purchased at the reception?

Ski passes can be purchased directly at the reception.

The current ski pass prices apply!

 

Are there any discounts or cooperations with sports stores and ski schools?

All reductions can be found in the Alpin Gold Card flyer, which you will receive upon arrival.

 

How will the weather be in the next days?

Link to the ski area websites

   

Where can I book an airport transfer?

Airport Transfer

 

Is there a car rental service nearby?

Rent a Car

 

Questions regarding the hotel

How long is the reception staffed?

08:00 - 20:00

Information about check in and check out

Check In: 16:00 - 20:00 hrs

Check Out: 08:00 - 10:00 o'clock

Early arrival

Depending on availability on the day of arrival. Consultation with the reception is required!

Late arrival

Arrival after 20:00 is no problem, for this we ask for a short info in advance!

Late Check Out

Depending on availability on the day of departure. Consultation with the reception is necessary!

 

Is it possible to leave luggage before arrival or after departure?

You are welcome to leave your car and luggage with us before arrival or after departure.

Information about breakfast

Breakfast buffet

Summer: 07:30 - 10:00 a.m.

Winter: 07:00 - 10:00 o'clock

External guests are welcome to stay with us upon request and subject to availability.

 

Is it necessary to announce food intolerances or special diets?

We kindly ask you to inform us directly at the time of booking about any special diets or food intolerances.

 

Is there a parking lot directly in the hotel?

Parking is available free of charge.

 

Is there an e-charging station?

Yes, you are welcome to use it free of charge.

 

Are dogs allowed?

Dogs are only allowed on request and only in selected rooms/suites.

Surcharge € 25,00 per day

 

Is there a wellness area?

Since all our rooms and suites are equipped with a private sauna, we do not have a wellness area.

 

Is there a fitness area?

The gym with cardio and strength equipment is available free of charge.

 

Is there a ski room available?

Our heated ski room is available free of charge.

 

Can bicycles be stored at the hotel?

No, there is no bike room in the hotel. For more details please contact our reception team.

 

Is there a washing machine and dryer?

On-site washing machines and dryers are available free of charge. Tabs for the washing machine can be purchased at the front desk.

Also at your disposal is an iron.

 

Questions regarding the room/ suite

What is available in my room/suite?

Wifi, Nespresso coffee machine, bathrobes, towels, bed linen (allergy bed linen on request) , hairdryer, Rituals care products.

Smoking is prohibited in all our rooms.

Kitchen: fully equipped with pots, dishes, cutlery. (no spices, etc.)

Private sauna (can be used from 07:30 to 22:00)

 

Is there a daily cleaning service?

Yes, your room will be cleaned daily by us.

 

Is there air conditioning in the rooms/suites?

Our rooms / suites do NOT include air conditioning.

 

Are there cribs and highchairs?

Yes, on request and for a fee!

Crib € 35,00 for the whole stay

high chair € 15,00 for the whole stay